Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
We collect Device Information using the following technologies:“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you contact us for clinic visist, costs, duration of consultation, we collect certain information from you, including your name, email address, and phone number. We refer to this information as “Order Information.”
We collect other information about you on the day of your visit, names, titles, and aliases.
“Contact details such as telephone numbers, addresses, and email addresses;
“When relevant to a consultation: age, marital status, nationality, work, hobbies, family composition, dependants, detailed medical history, diet and other personal health issues relevant to the consultation.
“The personal data we process may include sensitive or other special categories of personal data such as mental and physical health, details of injuries, medication/treatment received, political beliefs, genetic data, biometric data, data concerning and sexual life or orientation.
Who are we?
We may need to share your personal data we hold with your Doctor (with your verbal consent) or through emailing suppliers for purchasing items such as supplements or creams (with your verbal consent). Where each of the parties listed above are processing your data for their own independent purposes then each of us will be independently responsible to you and if you have any questions, wish to exercise any of your rights (see below) or wish to raise a complaint, you should do so directly to the relevant data controller.
How do we use your personal information
“We may process sensitive personal data including, as appropriate:
“Information about your physical or mental health or condition in order to monitor sick leave and take decisions on your fitness for work;
“Your racial or ethnic origin or religious or similar information in order to monitor compliance with equal opportunities legislation;
“In order to comply with legal requirements and obligations to third parties.
“These types of data are described in the GDPR as “Special categories of data” and require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal data.
“We may process special categories of personal data in the following circumstances:
In limited circumstances, with your explicit written consent;
Where we need to carry out our legal obligations;
Where it is needed in the public interest
Less commonly, we may process this type of personal data where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.
Do we need your consent to process your sensitive personal data?
In limited circumstances, we may approach you for your written consent to allow us to process certain sensitive personal data. If we do so, we will provide you with full details of the personal data that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.
We use the “Order Information” that we collect generally to sending invoice and orders placed via third parties suppliers sites (including arranging for shipping, and providing you with invoices and/or order confirmations)
Additionally, we use this Order Information to:
Communicate with you;
For potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Nutritional companies for direct orders to client.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We use your personal data for some or all of the following purposes:
To contact you by post, email, telephone or using social media (e.g., Facebook, Twitter, WhatsApp);
To help us to build up a picture of your health
To maintain our own accounts and records.
To seek your views, opinions or comments.
To notify you of changes to our facilities, services, events and staff.
To send you communications which you have requested and that may be of interest to you.
To process relevant financial transactions
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
We will keep some records permanently if we are legally required to do so. We may keep some other records for an extended period of time. For example, it is currently best practice to keep financial records for a minimum period of 8 years to support HMRC audits or provide tax information. Equilibrium Vitae is permitted to retain data in order to defend or pursue claims. In some cases the law imposes a time limit for such claims (for example 3 years for personal injury claims or 6 years for contract claims). We will retain some personal data for this purpose as long as we believe it is necessary to be able to defend or pursue a claim. In general, we will endeavour to keep data only for as long as we need it. This means that we will delete it when it is no longer needed.
You have the following rights with respect to your personal data:
When exercising any of the rights listed below, in order to process your request, we may need to verify your identity for your security. In such cases we will need you to respond with proof of your identity before you can exercise these rights.
- The right to access personal data we hold on you
At any point you can contact us to request the personal data we hold on you as well as why we have that personal data, who has access to the personal data and where we obtained the personal data from. Once we have received your request we will respond within one month.
There are no fees or charges for the first request but additional requests for the same personal data or requests which are manifestly unfounded or excessive may be subject to an administrative fee.
- The right to correct and update the personal data we hold on you
If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.
- The right to have your personal data erased
If you feel that we should no longer be using your personal data or that we are unlawfully using your personal data, you can request that we erase the personal data we hold.
When we receive your request we will confirm whether the personal data has been deleted or the reason why it cannot be deleted (for example because we need it for to comply with a legal obligation).
- The right to object to processing of your personal data or to restrict it to certain purposes only
You have the right to request that we stop processing your personal data or ask us to restrict processing. Upon receiving the request we will contact you and let you know if we are able to comply or if we have a legal obligation to continue to process your data.
- The right to withdraw your consent to the processing at any time for any processing of data to which consent was obtained
You can withdraw your consent easily by telephone, email, or by post (see Contact Details below).
- The right to lodge a complaint with the Information Commissioner’s Office.
You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.
Changes to this notice
We keep this Privacy Notice under regular review and we will place any updates on this web page https://equilibriumvitae.net/
This Notice was last updated in May 2018.
Please contact us if you have any questions about this Privacy Notice or the personal data we hold about you or to exercise all relevant rights, queries or complaints at:
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Barbara@equilibriumvitae.net or by mail using the details provided below:
London, E4 7SG, United Kingdom